What is included in B2B Coffee’s office coffee service?

B2B Coffee provides a fully managed coffee service, ensuring your machine runs at peak performance with minimal downtime. Services include tailored service plans, quarterly preventative maintenance, rapid-response technical support, unlimited breakdown callouts, and optional lifetime parts protection. This gives offices consistent, high‑quality coffee without the hassle of managing equipment themselves.

How do I choose the right coffee machine for my office?

Most businesses search for machines based on team size, coffee consumption, and desired drink variety. B2B Coffee helps you select the ideal machine by assessing your usage patterns, workspace environment, and budget. Each plan is customized to ensure the machine fits your needs and delivers reliable performance daily.

What happens if our office coffee machine breaks down?

Your service plan includes unlimited callouts for breakdowns and drink‑quality adjustments. B2B Coffee’s technicians—equipped to fix most issues on the first visit—provide rapid response support to minimize downtime. Preventative quarterly visits also help catch issues before they become problems.

Do you offer flexible service or rental options for businesses?

Yes. B2B Coffee offers flexible rental plans with full maintenance included, as well as pro‑rata breakdown cover for businesses that purchase machines outright. This flexibility allows companies to choose a plan that aligns with their budget and operational needs while ensuring consistent, high‑quality coffee service.

What types of coffee machines are best for offices?

Most businesses search for machines that balance speed, reliability, and drink variety. B2B Coffee offers a curated range of bean‑to‑cup, instant, and barista‑style machines suited for teams of all sizes. Your recommended machine is based on staff numbers, daily drink volume, and preferred coffee style, ensuring consistent quality throughout the workday.

B2B Coffee Services For Businesses

We don't just supply coffee machines- we keep them running at their best. Our tailored services plans give you peace of mind, lower downtime and consistently great coffee.

Tailored to Your Business

Every plan is designed around your machine type, usage and environment.

Expert Support Team

Over 20 years of combined experience. Rapid response service desk. Technicians equipped to fix most issues on the first visit.

Flexible Options

Full maintenance included with rentals. Pro-rata breakdown cover available for outright purchases.

Preventative Care

Quarterly visits to clean, adjust and fine-tune - catching issues before they cause problems.

Breakdown Cover Included

Unlimited callouts for breakdowns and drink-quality adjustments, often at no extra cost.

Parts Protection

Optional lifetime parts cover to keep your machine working like new.

Our Coffee Machine Customers

How Our Services Work

Upon notification of a breakdown, we offer immediate phone support to assess and troubleshoot the issue. If a technician visit is necessary, we aim to repair the equipment within 48 hours, ensuring minimal disruption to your services.

Phone Support

Our experts can guide the end user to solve some issues using the equipment menu.

Expert Visit

The technician receives the job with its unique number and the complete machine history.

Scheduling

Breakdowns prioritised and answered promptly, considering location and unique factors.

On-Site

The technician liaises with the customer to ensure clear communication of the fault and the solution.

Review

All aspects of the job, including equipment parts, servicing times and further actions required, are recorded and made available for review

A coffee machine service contract ensures its best operation, reduces downtime, improves hygiene, and saves money in the long run. Therefore, investing in regular maintenance is a smart decision for any business that values its coffee service and wants to satisfy its customers and staff.

Full Maintenance of our coffee machines

We are committed to providing exceptional customer service by offering maintenance for the commercial coffee machines we sell, rent, or lease. Our service agreements are tailored based on consumption levels, the operating environment, and the specific end user. Regular preventative maintenance is essential for all professional coffee machines, including bean-to-cup and barista models, to ensure they operate at peak performance.

Most modern office coffee solutions will serve hot beverages such as cappuccinos, lattes, and mochas, making professional maintenance crucial to maintaining drink quality.

Our plans include quarterly preventative maintenance visits to clean and adjust the equipment while proactively identifying potential issues, ensuring consistent performance, and reducing the risk of downtime.

Many of our service plans also offer callouts for breakdowns and quality adjustments based on drink preferences at no additional cost. Additionally, we provide the option to include coverage for machine parts throughout the lifetime of the service agreement.

The team has over 20 years of combined experience, featuring a service desk that quickly handles breakdown notifications and expert technicians who arrive prepared with tools and parts to efficiently address most issues on-site.

We strongly recommend service plans with any acquiring method, but we understand that each business has unique needs. Therefore, we offer breakdown support and repairs for any machines purchased outright from us on a pro-rata basis. Maintenance services are included as part of the coffee machine rental agreements.

Exceptional Coffee Services for Office Environments

Keep Your Coffee Flowing Stress Free!

We Provide Full Maintenance and Additional Coffee Services for the office, ensuring the best coffee services for office environments.

Comprehensive Services for Every Need. We provide B2B coffee machine solutions for offices, hotels, and businesses across the island of Ireland. Services We Provide include installation, maintenance, and tailored coffee supply packages.

Our coffee services for office settings are tailored to meet your specific needs.

Enjoy reliable coffee experiences with high-quality coffee machines designed to boost workplace satisfaction and productivity.

Ask for more info: mail@b2bcoffee.ie

Reviews from our Amazing Customers

EXCELLENT

Based on 28 reviews

Liam Hickey

2026-07-13

Ross is the man

Elizabeth Payne

2026-07-13

Excellent Ross is great

sophie moore

2026-07-07

Ross was in this morning doing a service he was amazing. Always does a fantastic job. 5 star service

Claire Flanagan

2026-07-07

Ross was in and was very helpful, gave a great demo

Michelle Clarke

2026-07-07

Very thorough explanation from Ross highly recommend

D Nk.

2026-07-06

We're delighted with our coffee machine. This has been such a great addition to our office. The machine is also well maintained by the team at B2B, a specially shout-out to Ross for his amazing work.

Emily Moore

2026-07-06

Great company, easy to work with. Fast delivery

Ingrid Castillo

2026-07-06

Ross installed the coffee machine in our office in no time. He did a great job! Thank you

Leighann Roden

2026-07-06

We had Ross out to install a new machine. He was very helpful answering all of our questions etc.

Phil Nulty

2026-07-06

Thanks to Ross who sorted out our coffee machine.

Joe Murray

2026-07-02

We had B2B install a machine in our golf club, and they talked us through the best machine for our circumstances as well as the beans. Both members and visitors have said it’s one of the nicest coffees they have tasted. Anytime we order the delivery is out in no time and they are always on the end of the phone if needed. I couldn’t recommend them enough. Co.Tipperary Golf Club.

Maria Ryan

2026-02-24

Wow, just received our coffee machine down here in Limerick and what can I say about Ross, Luke and Tom - if every company did business the way they have so far, the world would be a better place!! From start to finish they did exactly what they said they would do and the coffee is great!!!

Glynis Dunne

2026-02-18

Tom came and serviced our Gaggia in our company this morning and went above and beyond, great service on the machine, replaced parts and retrained us about cleaning and keeping the machine in optimal condition.

Connect Publications

2025-12-18

I began dealing with Luke in 2022, when sourcing my coffee machine, from that day himself and his team at B2B have been a tower of support in all I do, he was able to supply me with state of the art machine, delicious coffee beans and all the accessories to go with it, they are an amazing team, providing a fantastic service I would highly recommend,
Mags Kissane at Lakeside Cafe Tralee.

Theonette Robertson

2025-11-11

We received excellent service from Luke, Tom and the team at B2B, very efficient and amazing service. They go out of their way for their customers, with quick delivery times. We’ve had a coffee machine for the last few years with them, and ordered a new machine for our new office, they even offered to move the old machine. They go the extra mile, even giving us a pack of coffee beans and a pack of cookies with our delivery. I can highly recommend them. Their coffee machines are beautiful, works well and makes delicious coffee.

Rachel Fox

2025-08-21

Excellent coffee. Amazing service. We all enjoy the coffee in the office 😊

D Han

2025-08-19

B2B Coffee: we have had our lovely coffee machine for a few years now and it is great. I just top it up with water and coffee beans every so often and clean the milk tube once per day and empty the coffee grinds and everything runs smoothly. Everyone in the office loves using the touch screen and it is so user friendly. The engineer comes in every few months to do a de-scale and we rarely have any issues. If we do, I just reach out to B2B staff and they are on the case to get it sorted as soon as possible. The choice of coffee options are excellent and the taste is great too - it really sets me up for the day.

Caroline Dowling

2025-08-18

We receive an excellent service from B2B. Very efficient and knowledgeable staff members. Items ordered are quickly delivered to different locations, on time, every time. Both Lisa and Luke are very professional, friendly and easy to deal with, also Tom their service engineer is brilliant. Very happy customers.

jacqueline mcdonnell

2025-05-08

B2B coffee is gorgeous. A great pick up on busy days in the workplace. Quick and easy for coffee on the go.
I have to state that their drinking chocolate is amazing and we run out of it all the time due to the demand but we are lucky that or order comes quickly so we can restoke.

Thank you B2B

Andres Echeverri

2025-05-08

Luke and his team at B2B consistently go above and beyond, delivering outstanding customer service and maintenance. We’ve had one of their machines in our office for some time now, and the results have been exceptional — we all love the single-origin Colombian coffee! We’ve also used their machines off-site for events, and just like the one in the office, they’re easy to operate and consistently produce excellent coffee of virtually any kind.

FREQUENTLY ASKED QUESTIONS

What is included in the B2B Coffee service maintenance plan?

Our office coffee service plans feature comprehensive, stress-free care. This includes quarterly preventative maintenance visits where our experienced technicians clean, adjust, and calibrate your machine to maintain drink quality. It also includes unlimited callouts for breakdowns, technical phone support, and rapid on-site repair, typically within a prompt notification.

Do you provide office coffee machine maintenance across all of Ireland?

Yes. While our main headquarters is based in Dublin (Tallaght), B2B Coffee provides full installation, maintenance, and tailored coffee supply packages to offices, clubs, and commercial businesses across the entire island of Ireland.

What types of commercial coffee machines do your service plans cover?

We provide support agreements for all professional-grade business setups, including high-volume bean-to-cup machines (such as the Rhea, Necta, Gaggia, N500, F1000, and L2000 lines) as well as commercial instant and filter models. Our plans are fully scalable, allowing you to easily upgrade equipment as your headcount grows.

How quickly will a technician respond if our business coffee machine breaks down?

We prioritise breakdowns to keep your workplace running smoothly. Upon receiving a notification, our engineers provide immediate phone troubleshooting. If an on-site fix is required, our local engineers aim to be on-site to repair or service the equipment promptly.

Are maintenance and repair costs included if we rent an office coffee machine?

While quoting your rental plan, we include the low-cost preventative care, breakdown cover, and technical service. Many businesses choose a maintenance plan combined with the rental to make servicing and support more straightforward throughout the machine’s life. For businesses that choose to purchase their commercial coffee equipment outright, we offer flexible service contracts or repairs on a pro-rata basis.

Can you supply coffee beans and speciality products alongside your machine service?

Absolutely. B2B Coffee operates as a comprehensive “one-stop shop” for Irish workplaces. Alongside machine maintenance, we supply our signature locally roasted Uasal Coffee beans, specialty products (such as Spiced Chai Lattes and hot chocolate), and all necessary consumables like cups, stirrers, and sugar. Also, you can access coffee tea other beverages and check the full range of coffee supplies.